Incident Management Integrations
Connect alerts to incident.io, PagerDuty, and other incident management platforms.
Sazabi can route alerts to your existing incident management tools, ensuring that production issues flow into your established workflows.
incident.io
Connect Sazabi to incident.io to automatically create incidents from alerts.
Features
- Auto-create incidents: When an alert fires, an incident is created in incident.io
- Severity mapping: Sazabi severity maps to incident.io severity
- Critical → critical
- High → major
- Medium → minor
- Low → (no incident created)
- Bi-directional status sync: When you resolve in either system, both stay in sync
Low severity alerts do not create incidents in incident.io. They are tracked in Sazabi but skipped during incident creation to reduce noise.
Setup
Navigate to Settings > Integrations > incident.io.
Click Connect and authorize Sazabi to access your incident.io workspace.
Configure severity mapping if you want custom mappings.
PagerDuty
Route alerts to PagerDuty to leverage your on-call schedules and escalation policies.
Features
- Route alerts to specific services and escalation policies
- Use PagerDuty Events API v2 for reliable delivery
- Include full alert context in PagerDuty incidents
Setup
Navigate to Settings > Integrations > PagerDuty.
Enter your PagerDuty routing key (from your PagerDuty service integration).
Configure which alert severities trigger PagerDuty incidents.
Rootly
Connect Sazabi to Rootly for incident management and post-mortem workflows.
Features
- Create Rootly incidents from Sazabi alerts
- Sync resolution status between systems
- Include alert context in Rootly timeline
Setup
Navigate to Settings > Integrations > Rootly.
Authorize Sazabi to access your Rootly workspace.
Configure incident creation settings.